Selected public Decision Room
MLCSU ITSM Opportunity Due Diligence
Selected public fields only. The paid client pack contains the full evidence register, sources, buyer history, competitor map, route analysis and OPEN-field closure plan.
£244,054published value
1 Apr 2027signed call-off expiry
87 daysnotice / contract conflict
Bmonitor & pre-position
Decision
Resolve successor ownership before treating this as a conventional renewal.
The public notice ends the contract on 4 January 2027, while the signed G-Cloud call-off states 1 April 2027. At the same time, Commissioning Support Units are being closed and functions are being mapped into successor organisations. The next commercial question is therefore who owns the future requirement — not simply how many months remain on the notice.
What due diligence changed
Expiry date
Surface: 4 Jan 2027 on the notice.
Verified change: 1 Apr 2027 on the signed call-off.
Consequence: preserve the 87-day conflict and avoid false urgency.
Buyer continuity
Surface: treat MLCSU as a recurring standalone buyer.
Verified change: NHS ML is hosted by NHS England and CSU functions are being mapped to successors.
Consequence: successor ownership becomes a first-order capture issue.
Selected buyer history
| Award / purchase | Supplier | Value | Why it matters |
|---|---|---|---|
| SaaS ITSM | Sunrise Software | £244,054 | Current target contract |
| Sunrise ITSM annual fee | Softcat / Sunrise product | £111,496 | Historic product continuity |
| O365 IT Software | Ultima | £328,140.81 | Large software-licence pattern |
| Amazon Connect | Digital Space Cloud Services | £133,000 | Cloud + managed-service context |
Selected market view
Direct challengers
TOPdeskHaloHornbillAlembaVivantio
Relevant routes
G-Cloud 14historical target route
G-Cloud 15live primary cloud route
Technology Services 4service-heavy alternative
TePAS 2software / reseller alternative
Selected evidence
| Field | Status | Finding |
|---|---|---|
| Supplier | VERIFIED | Sunrise Software / Sunrise Software Limited |
| Value | VERIFIED | £244,054 |
| Expiry | CONFLICT | 4 Jan 2027 notice / 1 Apr 2027 signed call-off |
| Framework | VERIFIED | G-Cloud 14 RM1557.14 |
| Successor owner | OPEN | Not closed by the reviewed public evidence |
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